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Help Desk Specialist

Job Location: Cleveland, OH

Company Name: Cynergies Solutions Group

Date Posted: 2019-06-10

Valid Through: 2019-06-21

Employment Type: FULL_TIME

Job ID: 1111112232

Description:

Job Title

Help Desk Specialist
Job Description

Cynergies Solutions Group is looking for qualified candidates for a Help Desk Specialist position at our Cleveland, OH area client.

Job Duties and Responsibilities
• Responsible for password and VPN support (short duration calls)
• Call center experience
• Password and VPN support
• Friendly
• Professional
• Entry level job
• Good aptitude
• Positive energy

Experience, Skills, Knowledge
Required Skills
• Associate’s degree in computer related field or equivalent training required
• 2-4 years experience required (client communication, customer service, troubleshooting and technical support)
• Verbal and written communication skills, problem solving skills, customer service and interpersonal skills
• Basic ability to work independently and manage one’s time
• Knowledge of computer software, such as configuration management software, desktop communications software, operating system software and internet directory services software

Top skills:
• 2-4 years of Help desk support experience
• Customer Service

Please apply online or call Dan Hershman at (440) 565.0244 or email at dhershman@cynergies.net

Keywords: Desk technician, Desk specialist, Support specialist, Desk analyst, Helpdesk technician

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