Activity Manager

Job Location: Los Angeles, CA

Company Name: PLUS U.S. Corp.

Date Posted: 2019-06-01

Valid Through: 2019-06-29

Employment Type: Full_Time

Salary: 14.03

Job ID: 45256

Description:

Company Overview:

Professional Linguistic Upper Studies (PLUS) operates English as a Foreign Language (EFL) programs across the world. PLUS U.S. Corporation, headquartered in New York City, runs summer English language study and travel programs for international high school students in across North America. The programs allow students the opportunity to take English classes and explore the surrounding regions while staying at U.S. colleges and universities.

Position Overview:

The Activity Manager position is a seasonal, salaried and full-time position with PLUS U.S. Corp. during Summer 2019. PLUS U.S. Corp offers summer study travel programs to international high school students at college campuses across North America. The Activity Manager oversees all aspects of off-campus activities for PLUS program participants, provides superior customer service to all program participants, directly supervises the Assistant Activity Manager, oversees all Activity Leaders, and liaises with vendor offices, transportation companies, and overseas PLUS offices. The Activity Manager works under the direct supervision of the Director of North American Operations and the Program Manager.

In addition to a salaried wage, full room and board is provided for the duration of employment; residing on campus is required. PLUS U.S. employees are expected to work a flexible schedule. Night and weekend work is expected to meet the demands of the program, and regional travel is required. PLUS U.S. employees are responsible for all travel and moving costs to and from campus location prior to and at the conclusion of their contract. Travel to excursion destinations and any work travel during the contracted period will be covered by PLUS U.S.

Duties and Responsibilities:

The following is expected of the Activity Manager:

Standard Expectations

Interact with groups of international high school students and their group leaders in a professional, enthusiastic, and customer service-oriented manner
Be familiar with, adhere to, and enforce PLUS U.S. policies and procedures
Ensure the safety of all participants, including taking them to the hospital, if necessary, and documenting all hospital visits for insurance purposes
Be familiar with campus-specific information, including everything in the PLUS Guide
Maintain frequent communication with PLUS staff
Be on call every night for the duration of the program
Assist with emergency situations, as needed
Complete all PLUS U.S. assessments received during employment period
Assist in duties other than the aforementioned and the following, as assigned and as they arise

Supervision

Directly supervise the Assistant Activity Manager
Oversee all Activity Leaders
Train all Activity Leaders
Work with other managers to create a weekly schedule for activity staff
In conjunction with the Campus Administrator, hold daily staff meetings to ensure that all program and position needs are met
Conduct regular performance evaluations of the Assistant Activity Manager and activity leaders
Motivate the Assistant Activity Manager and activity leaders throughout the duration of the program.

Off-Campus Activities (Excursions)

Coordinate, lead, and ensure the proper execution of all off-campus excursions for PLUS U.S. students and group leaders, including being the point-person on all day and overnight excursions
Plan and ensure the proper execution of activities to engage students during off-campus excursions Communicate regularly with transportation companies to ensure all transportation needs are met for PLUS excursions and airport transfers
Confirm all excursion-related bookings with ticket vendors and off-campus meal providers
Coordinate all airport arrival and departure schedules; assist the Campus Administrator in the execution of participant arrival and departure days
Provide hotel(s) for any overnight excursions with a finalized rooming list upon check-in
Coordinate hotel check-ins and check-outs for overnight excursions

On-Campus Activities

In conjunction with the other manager(s), conduct a “Welcome Night” presentation that orients students to the PLUS U.S. program
Attend and participate in talent shows and graduation ceremonies
Attend and participate in on-campus activities as necessary

Customer Service

Liaise with group leaders, understanding and addressing their expectations and concerns
Attend and/or conduct meetings with group leaders, as needed
Schedule and hold daily office hours

Office & Miscellaneous

Distribute, track, and reconcile all participant per diems and/or gift cards
Responsible for appropriate use and documentation of company cards
Assist in participant check-in and check-out processes, as needed
Participate in weekly meeting with the PLUS U.S. Head Office and other manager(s)

Qualifications and Desired Skills:

Authorization to work in the U.S. required
Must be 18 years or older
Bachelor’s degree preferred (at the time of start date); high school diploma required
Customer service experience required
Event planning or coordination experience strongly preferred Experience in the hospitality and tourism industry strongly preferred
Experience with summer or study travel programs strongly preferred
Command of Microsoft Excel and Google Drive strongly preferred
International and intercultural experience strongly preferred
Prior supervisory experience strongly preferred
Administrative experience preferred
The successful candidate will have strong coordination and organizational skills and be able to work with diverse groups of people in a high-pressure environment. He/she will be detail-oriented, self-motivated, adaptable, professional, enthusiastic, and always have a positive attitude. The successful candidate will also have strong problem-solving, customer service, multi-tasking, communication, management, and interpersonal skills.

Physical Demands:

Do the essential functions of this job require lifting? Yes

If yes, how many pounds? 25 lbs.

Do the essential functions of this job require standing? Yes

Do the essential functions of this job require walking up stairs? Yes

Do the essential functions of this job require stretching? Yes

Do the essential functions of this job require bending? Yes


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